Refund policy
Returns & Refund Policy
Last Updated: 27FEB2026
Thank you so much for supporting our small business. Every item in our shop is custom made to order, created thoughtfully and prayerfully just for you. We are truly grateful for your trust and your support.
Because each piece is made especially for the individual who orders it, we are unable to accept returns, exchanges, or offer refunds for change of mind, incorrect sizing, or buyer error. Once an order is placed, it immediately begins the production process and cannot be canceled or modified.
We kindly ask that you review all details carefully before placing your order. If you have any questions beforehand, we are always happy to help guide you.
Items sent back to us without prior authorization will not be accepted.
You can always contact us for any questions at matthew2820alway@gmail.com.
Manufacturer Errors or Damaged Items
If your item arrives with a manufacturing defect, please know we will absolutely work with you to make it right.
To qualify:
~ Contact us within 7 days of delivery
~ Include your order number
~ Provide clear photos of the item showing the issue (and packaging if applicable)
Once reviewed and approved, we will:
~ Send a replacement at no additional cost
or
~ Offer a solution at our discretion to ensure you are cared for
Please note:
~ Minor variations in color, design placement, or sizing may occur due to screen settings and the custom production process
~ These small differences are not considered defects
~ We are not responsible for incorrect shipping information entered at checkout
Our heart is to serve with integrity, kindness, and excellence in all we do. We appreciate your understanding that as a made-to-order shop, these policies allow us to steward our business well while continuing to create meaningful pieces for you.
Thank you for being here and for supporting our work. We are so grateful for you
Exceptions / Non-Returnable Items
As a custom made-to-order shop, all items are considered non-returnable.
We do not accept returns for:
~ Custom or personalized products
~ Sale items
~ Gift cards
~ Personal care goods
~ Hazardous materials, flammable liquids, or gases
If you have questions or concerns about a specific item before purchasing, please reach out to us. We are always happy to help.
Exchanges
Because each item is made to order, we are unable to offer exchanges.
If there is a confirmed manufacturer defect or production error, we will gladly provide a replacement as outlined in the Damages and Issues section above.
European Union 14-Day Cooling Off Period
Due to the custom, made-to-order nature of our products, orders shipped to the European Union are exempt from the 14-day cooling off period under Article 16(c) of Directive 2011/83/EU, which excludes personalized and custom-made goods from the right of withdrawal.
Therefore, we are unable to accept cancellations or returns once production has begun.
Refunds
Because all items are made to order, we do not offer refunds.
Refunds will only be considered in the case of verified manufacturer defects or production errors that cannot be resolved with a replacement.
If a refund is approved at our discretion, it will be issued to your original payment method. Please allow your bank or credit card provider time to process and post the refund.
If you have any concerns regarding your order, please contact us at matthew2820alway@gmail.com and we will do our best to serve you with integrity and care.
We are truly grateful for your support. Our heart is to steward this business faithfully and serve every customer with honesty, kindness, and excellence.