Shipping policy
SHIPPING POLICY
Last Updated: 27FEB2026
Thank you for shopping with ALWAY 2820. We are grateful for your support and honored to create products that reflect faith, purpose, and care. Because many of our items are made especially for you, please review our shipping details below.
ORDER PROCESSING
All Bible cases are made to order. This means your item is custom printed and prepared after your order is placed.
Production Time:
~ Typically 5~7 business days
~ May extend during holidays or high-volume seasons
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a separate shipping confirmation with tracking information.
SHIPPING TIMES
Shipping times vary depending on your location and the fulfillment center assigned to your order.
Estimated Shipping Times (after production):
~ United States: 5 ~7 business days
~ Canada: 5~10 business days
~ International: 10~20 business days
Please note these are estimated delivery windows and are not guaranteed.
SHIPPING RATES
Shipping costs are calculated at checkout based on:
~ Destination
~ Package weight
~ Carrier rates
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email. Please allow 24~48 hours for tracking updates to appear in the carrier’s system.
SHIPPING DELAYS
While we do everything we can to ensure timely delivery, ALWAY 2820 is not responsible for delays caused by:
~ Shipping carriers
~ Weather conditions
~ Customs processing
~ Incorrect or incomplete shipping addresses
~ Events beyond our reasonable control
LOST OR STOLEN PACKAGES
If your tracking shows “delivered” but you have not received your package:
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Please check with neighbors or household members.
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Contact your local postal carrier.
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Reach out to us within 7 days at matthew2820alway@gmail.com.
While we are not responsible for carrier-confirmed deliveries, we will do our best to assist you.
INCORRECT SHIPPING INFORMATION
Please ensure your shipping address is accurate at checkout. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipment costs.
DAMAGED ITEMS
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
~ Your order number
~ A description of the issue
~ Clear photos of the item and packaging
We will review and work toward a fair resolution.